Neonatal support

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Support for you, your baby and your family

Rainbow Trust Children’s Charity works with the whole family. We focus on supporting the baby’s siblings, who are often very confused and upset, and unable to visit for a variety of reasons. We also provide a transition service for parents whose babies do recover sufficiently to go home and offer a continued service at home.

Parents eagerly look forward to bringing their new-born baby home, so it can be extremely disorienting when they are admitted to the Neonatal Intensive Care Unit. Parents can experience loss of expectation and normality and young siblings cannot often visit the Neonatal Unit.

Make a referral

Neonatal Support Workers can offer

​Emotional support

  • Someone to talk to during and after your baby’s time on the neonatal unit
  • Support during difficult appointments and conversations with doctors
  • Emotional support for your baby’s siblings
  • Bereavement support for the whole family.

“Rainbow Trust allowed me to see my baby more than once a week.”

Practical support

  • Respite - Sit with your baby if you would like some time to yourself and a break from the unit
  • Hospital support - Support you whilst you are on the unit, attending appointments with you and being there to talk when needed
  • Sibling support - Help with care of siblings, supporting them at home, the hospital or taking them out for the day so they don’t feel left out or forgotten. Can also help with school drop-off and pickups
  • Transport - Help you with transport to and from hospital.

Flexible support

Neonatal Support Workers are extremely flexible to help families in the best way possible.


​Once Rainbow Trust has received your referral, a Neonatal Support Worker will contact you to arrange an assessment visit, which can be in the hospital, your home, or wherever is convenient for you. Support will begin after we have completed this. We aim for the service to be responsive to your individual needs and this part of the process will be flexible and aim to accommodate to your needs.

After discharge

Rainbow Trust can also help your family once your baby is discharged from hospital, with sibling support, and support when attending follow-up appointments.

Make a referral