Referrals can be made by anyone known to the family with their consent or the family themselves. Referrals can be made via phone or on our website.
We work with families whilst they meet our criteria, and our support is individually planned to meet their needs. Support workers have many families on their caseload and will discuss how frequently they will be able to support you when creating your family plan. Support workers will take your needs into account when discussing this with you.
Rainbow Trust takes the safety of online support very seriously. All Family Support Workers complete the NSPCC Online Safety course and follow our safeguarding policy and procedures.